Tourism Guide Australia periodically reviews this Policy and reserves the right at its discretion to modify or remove portions at any time. Any amendments will be notified by posting an updated version on its website.

If you do not agree with this Policy, do not access or use our services or interact with any other aspect of Tourism Guide Australia.

Who we are

Our website address is: https://www.touristguideaustralia.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and GDPR).

We may collect information about you for 2 reasons: firstly, to process your order and second, in response to any queries which you may have.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we may collect about you includes:

  • your name
  • email address
  • IP Address

We will never collect information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

In order to provide some of our Services, we may need to share information with certain other third parties, including our group of companies, in the following circumstances:

  • Our Group of websites. We share information so we can provide you with information about products and services, both travel-related and others, which might interest you. These Websites will comply with this Statement and all applicable laws governing the transmission of promotional communications.
  • Suppliers. We share information with certain suppliers used to facilitate our Services, including to help with transactions, such as any reservations you might make, for example, sharing data with a restaurant if you make a reservation using our Services.
  • Business Partners. We may share information about you, your Devices and your use of our Services with our trusted business partners. For example, we may share information so that we can provide you with relevant content or in order to facilitate payment for products or services you may purchase on the websites of our partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy and security obligations; however, note that we do not control the privacy practices of these third-party business partners.
  • Social Media Sites. When you use our Services and elect to share information with third-party social media sites, the information you share will be governed by the privacy policies of those social media sites and the privacy settings you have set with those social media websites.
  • Advertising Networks. We sometimes collect and share information about your interests with advertising networks.  Digital Advertising Alliance, which offer a single location to opt-out of ad targeting from member companies. To learn more, please click here.
  • Other third parties, such as referring websites. Third parties may also assist us in collecting information by, for example, operating features of our website or facilitating the delivery of online advertising tailored to your interests. We may share audience segments and other information with third parties that use that information for tailored advertising to you.

Third parties may only collect or access information as needed to perform their permitted functions.

Certain Device operating system versions permit you to opt out of certain types of information sharing, including to certain advertising networks. Please check your Device settings if you want to limit such tracking.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Contact

If you have a data privacy request, such as a request to delete or access your data, please visit our dedicated privacy portal by clicking here.  For general data privacy inquiries or questions concerning our Privacy and Cookies Statement, please contact our privacy team by clicking here.

Europe

General Data Protection Regulation Privacy Statement (“GDPR Statement”)

This GDPR Statement applies to persons in the European Economic Area (“EEA”), including those based in the United Kingdom. This GDPR Statement supplements our Statement; however, where the Statement conflicts with the GDPR Statement, the GDPR Statement will prevail as to persons in the EEA.Controller of Personal Information

Tourism Guide Australia is the data controller of the personal information we collect, however, in accordance with applicable data privacy law, we have appointed a representative within the European Union. Your rights under GDPR

You have certain rights regarding your personal data. Information Uses

We will only use your personal data when the law allows us to. International Transfers

Your personal data may be stored or transferred to countries outside the EEA for the purposes described in this Statement. When we store or transfer your personal data outside the EEA, we take the following precautions to ensure that your personal data is properly protected.

California

California Consumer Privacy Act Privacy Statement (“CCPA Statement”)

This CCPA Statement is provided pursuant to the California Consumer Privacy Act (“CCPA”) and applies to California residents and supplements our overall Statement with additional disclosures and rights.Your rights under CCPA

As of 1st January 2020, California law permits residents of California to request certain details about how their personal information is shared with third parties or affiliated companies for direct marketing purposes.Disclosures

For purposes of compliance with the CCPA, in addition to the further details as described in the Statement, we make the following disclosures:

Korea

Korean Privacy Laws Statement (“Korea Statement”)

This Korea Statement applies to persons in the Republic of Korea (“Korea”). This Korea Statement supplements our Statement; however, where the Statement conflicts with the Korea Statement, the Korea Statement will prevail as to persons in Korea.Purpose and Retention of Information Collected

We, Tourist Guide Australia, process the personal data we have collected for the purposes set forth below. We will retain your personal data in accordance with the Statement and as described in further detail below. Rights under Korean Privacy Laws

You have certain rights regarding your personal data. Your rights with respect your own personal data include those under the Statement and the following:Children’s Data

Tourism Guide Australia is a general audience site and does not offer services directed to minors. We do not knowingly collect data relating to minors. If a person whom we know is under 14 years of age sends us personal data, we will delete or destroy this information as soon as reasonably possible. Information Sharing and International Transfers

We, Tourism Guide Australia, may share information with third parties, such as those listed below, in order to facilitate some of our services and products. There may also be legal reasons for which we have to share your personal data. Some of our services and products require that we share information with the third parties listed below. There may also be legal reasons that we have to share your personal data. Information Security

We want you to feel confident about using our Services so we are committed to protecting the information we collect. We have implemented the following administrative, technical and physical security procedures to help protect the personal information that you provide us.Destruction and Deletion of Information

We will destroy or delete your data in the event the data retention period has lapsed, you no longer maintain your account or if the purpose of data collection has been achieved. Contact

You can exercise several of your rights through the personal information section of your account. To exercise your other rights you can file a request by clicking here, or you can contact our representative in Korea, who has been appointed in accordance with the applicable Korean law for the purpose of handling personal data protection questions or requests in Korea.

Additional information

How we protect your data

We have implemented appropriate administrative, technical and physical security procedures to help protect your information.

We only authorise specific employees to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. We also employ firewalls and intrusion detection systems to help prevent unauthorised access to your information. However, we cannot guarantee the security of information from unauthorised entry or use, hardware or software failure or other circumstances outside of our control.

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data